Privacy Policy

Last updated: 04 October 2026

Identity and Role of the Data Controller

starnexusp acts as the data controller for personal data processed through this website. We are responsible for determining the purposes and means of processing your personal data in accordance with UK GDPR and the Data Protection Act 2018. Our registered address is 6 Union Court, 20-22 Union Road, London SW4 6JP, United Kingdom and you can contact us using [email protected] or +44 1483 234344.

Scope of This Notice

This privacy policy applies to all visitors to our website, users who submit enquiries through the contact form, and individuals whose data we collect in the course of providing professional video operation, live signal management, content distribution, camera work and high-quality media feeds for news and broadcasting. It covers data collected online and through any related services we provide from the United Kingdom.

Categories of Personal Data and Sources

We collect personal data directly from you when you use the contact form, subscribe to updates or interact with our services. Categories include identification information such as name, contact details including email address and telephone number, professional information such as job title and organisation, technical data such as IP address, browser type and device identifiers, and usage data relating to how you navigate the site. We may also receive data from third-party analytics providers or when you engage with our media feed services.

Purposes of Processing and Legal Bases

We process your data to respond to enquiries submitted via the contact form under the legal basis of legitimate interests or consent where appropriate. We maintain service records and improve our media feed operations under legitimate interests. We send service-related communications under legitimate interests. Where we place cookies for analytics we rely on consent under PECR. Each purpose is explained clearly at the point of collection and you can request further details at any time.

Whether Providing Data Is Required

Providing certain personal data is necessary to use the contact form or receive responses from us. If you do not supply required information we may be unable to process your enquiry or deliver the requested service. You are not obliged to provide data for marketing purposes and can decline without affecting core website functionality.

Cookies and Similar Technologies

We use cookies and similar technologies to enable essential site functions, measure audience engagement and support our media services. Details of the specific cookies we deploy, their purposes and how to manage preferences are set out in our separate Cookie Policy, which is accessible via the site-wide cookie banner.

Processors, Recipients and Disclosures

We share personal data with trusted service providers who act as processors including hosting providers, email delivery services and analytics platforms. These processors are bound by contractual safeguards. We may also disclose data where required by law, regulation or court order to regulatory bodies or law enforcement authorities.

International Transfers

Some of our processors may be located outside the United Kingdom. Where personal data is transferred internationally we ensure appropriate safeguards are in place, such as UK-approved standard contractual clauses or adequacy decisions, to protect your data to the same standard as UK GDPR.

Retention Periods

We retain personal data only for as long as necessary for the purposes described. Enquiry data is kept for up to three years after the last contact. Technical logs are retained for twelve months. Data related to contractual media feed services is retained for the duration of the contract plus six years to meet legal obligations. You may request specific retention details using the contact information above.

Security and Data Minimisation

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration or loss. These include access controls, encryption where suitable and regular security reviews. We collect only the minimum data necessary and do not make absolute guarantees regarding security.

Your Data Subject Rights

Under UK GDPR you have the right to access your personal data, request rectification or erasure, restrict processing, data portability and to object to certain processing. You can exercise these rights by contacting us at [email protected]. We will respond within one month and may request additional information to verify your identity.

Right to Withdraw Consent and Object to Marketing

Where processing is based on consent you may withdraw it at any time by contacting us or adjusting cookie settings. You have an absolute right to object to direct marketing and to any profiling we undertake for that purpose. We will cease such processing promptly upon receipt of your objection.

Right to Complain

If you are not satisfied with how we handle your data you have the right to lodge a complaint with the Information Commissioner’s Office, the UK supervisory authority. Contact details are available on the ICO website.

Children and Age Restrictions

Our services and website are directed at professional users in the broadcasting and media industry. We do not knowingly collect personal data from children under the age of 18. If we become aware that data from a child has been collected we will delete it promptly.

Automated Decision-Making and Profiling

We do not engage in automated decision-making or profiling that produces legal or similarly significant effects. Any analytics we perform are used solely to improve service delivery and are not used for decisions about individuals.

Policy Changes

We may update this policy to reflect changes in law or our practices. The current version will always be posted on this page with the last updated date clearly displayed. Continued use of the site after changes constitutes acceptance of the revised policy.